Privacy Policy

Last updated: February 1, 2026

At Glowra, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit glowra.ca or make a purchase. By using our Website, you consent to the practices described in this policy.

1. Who We Are

Glowra is a Canadian supplement brand based in Mississauga, Ontario. We operate glowra.ca and sell directly to consumers. For privacy-related questions, contact us at support@glowra.ca.

2. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use the Website.

  • Account & order information: Name, email address, shipping address, billing address, phone number, and payment details when you place an order or create an account.
  • Subscription information: Subscription frequency, order history, and billing details managed through Recharge.
  • Communications: Messages you send us via email or contact forms.
  • Marketing preferences: Email and SMS opt-in status collected through our signup forms and Klaviyo.
  • Usage data: IP address, browser type, pages visited, time spent on pages, referring URLs, and device information collected automatically via cookies and analytics tools.
  • Transaction data: Purchase history, discount codes used, and cart activity.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including subscription orders;
  • Send order confirmations, shipping updates, and customer service communications;
  • Send marketing emails and SMS messages if you have opted in (you can unsubscribe at any time);
  • Personalize your shopping experience and product recommendations;
  • Improve our Website, products, and services through analytics;
  • Prevent fraud, unauthorized access, and abuse;
  • Comply with our legal obligations under Canadian law;
  • Respond to your inquiries and support requests.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contract: To fulfill orders and subscription agreements you have entered into with us;
  • Consent: For marketing emails and SMS communications, where you have explicitly opted in;
  • Legitimate interests: For fraud prevention, analytics, and improving our services;
  • Legal obligation: Where required by applicable Canadian law.

5. Sharing Your Information

We do not sell your personal information. We share your data only with trusted third-party service providers who help us operate our business, including:

  • Shopify: Our e-commerce platform. Shopify processes and stores order and customer data on our behalf. See Shopify's Privacy Policy.
  • Recharge: Subscription management and recurring billing. See Recharge's Privacy Policy.
  • Klaviyo: Email and SMS marketing platform. See Klaviyo's Privacy Policy.
  • Payment processors: Shopify Payments and other payment gateways process payment card data. We do not store full card details on our servers.
  • Shipping carriers: We share your name and address with carriers to fulfill your orders.
  • Analytics providers: We use tools such as Google Analytics to understand Website traffic and usage.

All third-party providers are required to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law or to protect the rights and safety of Glowra or others.

6. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Keep your shopping cart active and remember your preferences;
  • Analyze Website traffic and user behaviour;
  • Deliver relevant advertising on third-party platforms (e.g. Meta);
  • Measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Website. By continuing to use glowra.ca, you consent to our use of cookies.

7. Email & SMS Marketing

By signing up for our email or SMS list, you consent to receive marketing communications from Glowra. You can unsubscribe from emails at any time by clicking "Unsubscribe" at the bottom of any email. You can opt out of SMS messages by replying STOP at any time. We use Klaviyo to manage all marketing communications.

We do not share your email address or phone number with third parties for their own marketing purposes.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, and reporting obligations. Order records are typically retained for a minimum of 7 years as required by Canadian tax law. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at support@glowra.ca.

9. Your Rights

As a resident of Canada, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws, including:

  • Access: Request a copy of the personal information we hold about you;
  • Correction: Request correction of inaccurate or incomplete information;
  • Withdrawal of consent: Withdraw consent to marketing communications at any time;
  • Deletion: Request deletion of your personal information, subject to legal obligations;
  • Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at support@glowra.ca.

10. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our Website. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

11. Third Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our Website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately at support@glowra.ca and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Website after changes are posted constitutes your acceptance of the revised policy.

14. Contact

For any privacy-related questions or requests:

support@glowra.ca
Glowra — Mississauga, Ontario, Canada

Last revised: February 1, 2026