Eligibility for Refunds
One Pouch Only: This policy covers one pouch of product per customer.
Subscriptions & Bundles: If you purchase a 2 or 3-month subscription or bundle, only one pouch from the subscription or bundle will qualify for a refund. Any additional pouches in the subscription or bundle will not be refunded.
Original shipping, handling, and package insurance costs are not included in any refunds.
Eligibility for Returns
If all products from your order are unopened and in sellable condition, your order qualifies for a return and can be sent back to us.
Once received, a refund is issued minus the cost of the return label we provide.
If a 2 or 3-month subscription was purchased, all items must be in sellable condition to qualify for a return of the order.
Original shipping, handling, and package insurance costs are not included in any refunds.
Exclusions
We cannot accommodate refunds or returns for orders purchased through online and in-store retail partners. Please contact your point of purchase for assistance with any return or refund requests.
Orders that were complimentarily replaced (outside of product damages at the time of delivery or lost in transit during shipping) are not covered for refunds or returns.
Refunds and returns do not apply to merchandise items, sale items, or limited edition products. This includes accessories, travel-size products, and sample sizes.
Quick check
See if you're eligible
- Your order was placed directly on www.glowra.ca
- You are within 30 days of your carrier-confirmed delivery date
- You have your order number from your confirmation email
- For refunds: you've tried one pouch of product
- For returns: all pouches are sealed and unopened
If you checked all the boxes above, you're eligible. Submit your request below.
Helpful Information
All refund and return requests must be submitted by email.
Refunds are issued to the original payment method and can take 5–10 business days to reflect in your account.
Changes in payment details result in a forfeiture of a refund.
Shipping label fees on an eligible return cannot be waived.
How to Submit a Request
Please send an email to Hello@glowra.ca with:
- Your order number
- Reason for the return or refund
- Photos, if applicable
